Based on over experience and questions we receive from our clients, we wrote down a list of Frequently Asked Questions (FAQ). We hope that it will help you better understand the issues related to software development. For your convenience, we have divided the questions into three categories: process, costs and experience.
Do you provide post-development maintenance?
Yes, we do support all software we design on the basis of a product license. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled.
Do you do software testing, verifications and QA services?
Yes, we do a huge amount of software testing: QA, system testing, functionality & feature testing, integration testing, regression testing, web software testing, compatibility testing on various platforms, load and performance testing, test case preparations, execution of test cases, reporting, etc.
How can I be confident of the quality and reliability?
At Infozion Technologies Quality is a main priority. We do everything to ensure our customer satisfaction. The goal of our company is to build customized software applications and management information systems that meet the highest standards of quality. We “get into your head” and develop a deep understanding of your needs, wants and expectations. The result is an exceptional product.
How do you deal with urgent bug fixing?
We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We are trying to fix bugs as soon as possible.
How detailed set of requirements do you require from us?
It’s an interactive process. For successful design project realization we need a detailed specification. You should point all your preferences concerning style, color gamut, shapes. Also we need to know your project specification, description of the application the design will be developed for. It would be great to have demo versions of your programs for further design development.
How can I monitor and control project development progress?
There is a number of approaches for reviewing status of the project: The Internet allows us to communicate with your as easily as if we were next door. We are going to implement PHP GroupWare system soon to provide you direct secure access to our site where you can participate in your project discussion database, download/upload all relevant to the project information. We will provide you with regular status reports based on time sheets from our developers. Regular updates of the schedule with specified current status provides upper level view to the state of project. Once again the most convenient ways are E-mail, ICQ, MSN messenger, Netmeeting. Lots of tools allow you to talk directly to your programmer team in real time. It is also possible to appoint a team leader, if you prefer to have a single point of contact. Based on reviewing these status artifacts you may propose changes to the project process, features, etc.
What time zone is Infozion Technologies in?
We are located in +5 GMT time zone. The exact time of contact is certainly whatever suits you best, but it is best to make a time at which you can meet daily. A planned daily meeting makes the development process go much more smoothly.
Will development include the creation of prototypes and demo versions that I can try out?
We would not call it exactly a demo version but using Agile Methodolgy compels us to create operating software as soon as possible and later just add next features along the process. Therefore, you’ll be able to examine and test your software very early.
Will my observations concerning the prototypes be factored into the final version?
Of course. Thanks to the Agile Methodology we are able to iterate the project during its development and include your feedback to improve the product as it is being created.
Are you able to double the size of the team involved in the project if the need arises?
Whether you want to expand your product or create a completely new one simultaneously, and then again focus only on one of your projects, we are always ready to adapt to your requirements. If the work is less intense team size can be reduced. When improvements need to be implemented fast, we can quickly assign additional team members to speed up each phase of the development process.
Will a project manager be assigned to me as a contact person? Will this contact person be available throughout the time the software is being developed?
Yes. All our customers are assigned a liaison that serves as their guide and information source throughout our whole cooperation.